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E-commerce & Retail

Turn support volume into
a competitive edge

Your customers ask the same questions hundreds of times a day. Order status, returns, shipping timelines, sizing. An AI chatbot handles all of it — instantly, at any hour — so your team can focus on the issues that actually need a human.

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The problem

Sound familiar?

These are the challenges e-commerce teams deal with every day.

📦
'Where's my order?' on repeat
Order status and tracking questions can make up the majority of support volume for online stores. Every one of those is an inbox hit your team has to process.
🔄
Return and exchange friction
Customers want to know immediately if they're eligible for a return, what the window is, and how to start one. Making them wait for a reply drives frustration.
🕐
Questions at hours you're not online
A large share of shopping happens in the evenings and weekends. When a customer can't get a quick answer on a pre-sale question, they move on.
📉
Support backlog eating team time
When routine questions pile up, your team spends the day clearing a queue instead of handling escalations, fraud, or issues that require real judgment.
Use cases

Built for retail

What you can deploy on day one.

📦
Order status & tracking
Connect your order management system and let customers check their own order status, get live tracking updates, and find estimated delivery windows — without opening a ticket.
🔁
Returns & exchanges
Walk customers through your return eligibility rules, the return window, and how to initiate a return — accurately and consistently, every time, based on your actual policies.
🛍️
Pre-sale product Q&A
Answer questions about sizing, compatibility, stock availability, and product specs before the customer bounces. Keep them on the path to purchase.
🚚
Shipping & delivery info
Respond to 'do you ship to X?' and 'how long does delivery take?' questions instantly, based on your actual shipping zones and carrier agreements.
⭐
Post-purchase support
Help customers with damaged items, missing parts, or warranty questions by gathering context and either resolving the issue or routing to the right team member.
👥
Human handoff
When something genuinely needs a person — a disputed charge, a complex replacement, or an unhappy customer — the bot hands off with full conversation context attached.
Platform

Everything you need to get live fast

Features that matter for e-commerce & retail teams.

✓
Connects to your order data
Works with Shopify, WooCommerce, and REST APIs
✓
24/7 availability
No more missed evening and weekend questions
✓
Policy-accurate responses
Answers based on your actual return and shipping rules
✓
Live chat escalation
Smooth handoff when a human is needed
✓
Multi-language support
Serve customers in their preferred language
✓
Branded widget
Matches your store's colors, logo, and tone

Ready to get your inbox back?

Set up your first bot in minutes. No engineering required.

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